About us

m3-services-aboutus

Shopify-Partner

Get in touch // 01332 812 276 // hello@m3create.com

Hello!

We are M3 Create, a dandy design, print and display studio based in Derbyshire and we'll look after your project from design to doorstep.

We design and print, paper products and portable display solutions for events, retail and office environments.

We have partnered with Shopify to build beautiful, highly functional and integrated online stores for our clients. Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person.

Please get in touch with us for your free consultation.

We've built long-lasting bonds with our clients based on honesty, trust and surpassed expectations. Whether your requirements are large or small, we pride ourselves on finding the best quality and most cost effective solution for you.

With over 25 years in sign and print, we've been there and got the t-shirt when it comes to knowing what works and what gets you noticed.

All of our print is produced in the UK and comes with free standard delivery.

Why not pop in for a cuppa and a chat, let's see what M3 can create for you.

 

 
Registered business address:
M3 Create Ltd, The Old Chapel, 11a Hall Gate, Diseworth, Derbyshire, DE74 2QJ
email enquiries to: hello@m3create.com
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Design, Branding, E-marketing, Business Cards, Leaflets, Posters, Brochures, Banners, Folding Menus, Fabric Display Stands, Pop-up Display, Outdoor Signage, Flags, Cafe Barrier systems, Panel Kits, Light Boxes, Display Lighting, Literature Stands, iPad Stands, Wall & Window Decals, Stickers, Backlit Print, Photography Backdrops, Web Services, Shopify Partner.
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TERMS OF SERVICE & PRIVACY POLICY

 

Receipt of Goods

Please ensure all goods are checked thoroughly for condition and quantity at time of delivery before signing for them. Please report any damage, accompanied with a supporting photograph and order number to hello@m3create.com within 24hrs of receipt. Reported items after this time may lead to us being unable to support any claims.

 

Returns

Should you order goods in error or be unhappy with your goods in any way then you should send M3 Create Ltd an email within 24 hours of delivery and then return them to us at your cost within 7 working days from date of delivery so we can inspect them.

 

Items that are manufactured to order cannot be restocked and therefore we cannot accept returns. These products include all printed products, office screens, display boards and all noticeboard products.

 

All goods to be returned should be returned sealed, unused and in their original packaging. We cannot refund for items which have been opened, used or are damaged. There may be a re-stocking fee for returned goods of up to 30% of the value of the goods, this does not include the delivery charge.

 

Guarantees

Our products are all sold with full guarantees ranging from 1-10 years depending on the product. If your goods fail due to a manufacturing defect during this time frame you should contact us first to discuss and email a descriptive photograph of the defects for evaluation and maybe then return them to us whereby we will inspect the goods and repair or replace free of charge.

 

Privacy Policy GDPR

Who we are

In this Privacy Policy references to ‘we’ and ‘us’s are to M3 Create Ltd company number 10092869, registered office: The Old Chapel, 11a Hall Gate, Diseworth, Derbyshire, DE74 2QJ.

 

What information we collect

Collection of Personal Information
We collect personal information in these ways:

  • When you fill in and submit our contact form on our website
  • When you place an order with us
  • When you freely give your details to us either via telephone, face to face at events or via email
  • When we agree to use your services
  • When we use a search engine to find an appropriate supplier for our business needs

Use of Personal Information
We use your personal information for our legitimate business interests in a number of ways, including the following:

  • To fulfil your sales order/s
  • To provide quality customer service
  • We may, from time to time, send you promotional materials to the email address you have provided. To unsubscribe from this at any time please email us at hello@m3create.com
  • To book your services
  • To pay for your services

We will never share, sell or distribute your personal information to a third party unless a lawful obligation requires us to.

Other Information We Collect
"Other Information" is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:

  • Browser and device information
  • Information collected through cookies, pixel tags and other technologies
  • Demographic information and other information provided by you that does not reveal your specific identity
  • Information that has been aggregated in a manner such that it no longer reveals your specific identity

Protecting Information
Protecting your personal information is important to us. We do not sell, share, rent or lease personal information. We have in place organisational, technical and administrative measures designed to protect personal information within our organisation. In the unlikely event you feel your information is not secure please contact us by email at hello@m3create.com

We will only ever disclose personal information if it is required by law, such as evidence for criminal proceedings.

Marketing & Communication
We send communication(s) to our customers in relation to their sales orders, this is in multiple ways including, but not limited to, email communication and telephone communication. We will ask you first before sending you specific marketing emails and you can unsubscribe to our mailing list at any time by emailing us at hello@m3create.com

How long do we keep your data

We do not keep your data for longer than is necessary. We will delete your personal data from our systems unless we believe in good faith that the law or other regulation requires us to preserve it.

What we do with your information

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used   to process your order, to process any application for finance or a mobile phone contract etc., to maintain guarantee records and to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service).

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as accounting, processing and sorting data. monitoring how customers use our site and issuing our emails for us.

We would also like to inform you of various promotions, goods and services that may be of interest to you. You may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, including new products. If you wish to receive these communications, please tick the ‘Yes’ box when entering your personal details. You may unsubscribe at a later date, if you wish - ‘Your rights’ section below.

Your rights

(1)   You can ask us to update your personal information by emailing precise details of your request to hello@m3create.com. Please ensure you type ‘update’ in the subject line of your email.

 

(2)   You can ask us not to send you future marketing communications. To do this, simply email hello@m3create.com. Type ‘No Marketing’ in the subject line and then the following in the main text:

 

  • your full name

 

  • your postal address, including postcode

 

  • your email address

 

We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after sale obligations.

 

Alternatively, you can post your request to the address in (3) below.

 

(3) You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address, enclosing a cheque for £10 payable to M3 Create Ltd to cover our administration costs:

 

Customer Services

M3 Create Ltd

The Old Chapel, 11a Hall Gate, Diseworth, Derbyshire, DE74 2QJ

 

Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Terms of service

Use of Information

All copyright and other intellectual property rights for all website content is owned by M3 Create Ltd. The information given on our website such as text, images and downloads, is available to customers of M3 Create Ltd only. Images and text should not be downloaded and re-published for use for marketing purposes.

Pricing

All prices listed on M3 Create Ltd website include VAT, you can request a VAT invoice by email at hello@m3create.com. As our products are continuously being updated and improved M3 Create Ltd reserve the right to amend product specifications and prices without prior notice.

Payment Terms

Please note that we do not offer credit, M3 Create Ltd terms of payment are that payment is required in full prior to goods being produced. All payments should be made in sterling in accordance with our agreed terms. The company reserves the right to withhold production and despatch of orders if the order is awaiting payment.

We accept Visa and MasterCard via our online store, for any special orders please contact M3 Create Ltd at hello@m3create.com and we will contact you for your order & credit card information. Should you wish to pay for your order by cheque please contact us at on the email above prior to sending.

Please add an additional 7 working days to the quoted lead time to allow for your cheque to clear our bank account. Should you have any questions regarding the payment options available, then please contact us and we will be happy to answer any queries you may have.

Delivery and Carriage

Delivery costs quoted by M3 Create Ltd are for mainland UK only, excluding Northern Ireland, Highlands, Channel Islands, Isle of Man and remote location. For other locations and International deliveries please contact us

Delivery times

All stock items are dispatched same day if ordered by 2pm. Custom manufactured items, printed displays and graphic design subject to longer lead times. Please see website product pages for individual dispatch and delivery times.